Erica Thorpes-Estabillo is a vital part of the Therapy Changes team as Billing Operations Specialist. She ensures that all billing processes run smoothly and efficiently, while also maintaining a sense of compassion and understanding. She provides clear and easy to understand information about billing and takes the hassle out of communicating with insurance companies. She is very detail-oriented and knowledgeable about the different procedures each insurance company utilizes and can answer most any question you may have about your outpatient mental health coverage.
Erica’ s spunky personality and love of travel has taken her to many states in the US from a very young age. She has lived in New York, Illinois, Georgia, North Carolina and more as well as a 3 week exploration tour of South Korea. Born and raised in Southern California she found a passion for the medical field early in life. This passion led to her to earning her bachelor’s degree at Argosy University in Business Administration Healthcare Management. Erica’s education, on the job training and over 4 years of experience in the medical field has contributed to her extensive knowledge in billing procedures. She has become well versed in all things medical billing from eligibility and claims to accounts receivable and appeals. Erica’s interpersonal style, combined with her knowledge of the industry can help you relax knowing that your billing is being taken care of. This peace of mind will allow you to focus on other important things – like feeling more like you again.